Privacy policy

La Colline greatly values your privacy and endeavours to build strong, long-lasting relationships with its customers and partners. The protection of your personal data is very important to us. That is why we would like to explain our personal data protection policy to you. The purpose of this page is to inform you of our practices concerning the processing of the information you provide to us through our websites.
Our policy in this matter has been established based on the new Swiss Federal Law on Data Protection (nLPD) and the European Union Regulation on Data Protection and Privacy (GDPR).

The following information will help you familiarize yourself with the data protection regulations.

1. Legal Definitions

Personal data: information collected by the company that can serve to identify you either directly (e.g. your first and last name) or indirectly (e.g. through data pseudonymized by a unique identifier such as a customer number).

Personal data processing: an operation or set of operations applied to Personal Data (e.g. collection, recording, storage, viewing, etc.).

Data controller: refers to the natural person or legal entity that determines the purposes and means of processing.

Customer: refers to any natural person who has bought products from the company, and who has accepted the general terms of sale and/or created an account on the company’s website and accepted the general terms of use.

Right of access: the right to access your data free of charge at any time.

Right to rectification: the right to demand that incorrect data be corrected, and to demand that your data be completed if it is incomplete.

Right to object: within the limits of applicable law, and excluding processing for which there are legitimate and compelling grounds, you may, at any time, object to the processing of your Personal Data, in particular if your data is processed for direct marketing purposes.

Right to erasure: the right to obtain the deletion of your data from our databases. This is not an absolute right, inasmuch as we may be required to keep your data for legal, tax or other legitimate reasons.

Right to restriction of processing: the right to demand that our processing of your data be restricted. This right means that the processing of your personal data is restricted, meaning that we can store this data, but not use it. This right applies in specific circumstances provided for by the General Data Protection Regulation.

Right to data portability: the right to receive the Personal Data you provided to us in a structured, commonly-used and machine-readable format and transmit it to another Data Controller. This right only applies to data you have provided to us, when its processing depends on your consent or on a contract, and when the processing is carried out by automated means.

2. Who is collecting your personal data?

The company La Colline Cellular Research Laboratories SA, P.O. Box 22, Rue de la Dent-Blanche 20, CH-1950 Sion, Switzerland, is responsible for all personal data processing carried out on the websites whose name ends with lacolline-skincare.com. The data may be shared with the company La Colline International, located at 75 Avenue des Champs-Élysées, 75008 Paris, France.

3. What Personal Data is collected?

Through our websites or at a point of sale, you may be required to provide us with information that can identify you. This occurs when you fill out our registration forms (subscriptions to our newsletters, orders on our online shops, etc.). This data may include your name, address, email address, date of birth, phone number, etc. Some of this information may be mandatory. If you fail to provide them and consent to their processing, La Colline will not be able to provide you with the requested service. On our websites, we also use computer files commonly known as “cookies” to collect additional usage data. It is through these “cookies” that we can offer you an optimal browsing experience. We invite you to consult our “Cookie Use Policy” page for more information on these technologies and your rights in relation to them.

4. For what purpose is Personal Data collected, and on what legal basis?

In accordance with the regulations, La Colline undertakes to only collect Personal Data for specific, legitimate and relevant purposes. Thus, the Personal Data we collect about you is necessary for the use of the services offered on our websites (sales, subscriptions to our publications, treatments, loyalty cards, etc.).

Furthermore, and subject to your consent, your data may be used to send you communications about our services (special offers, presence at a trade show, presentations of new products, etc.) by mail and/or email and/or SMS.

If your phone number is collected and you change it, you must update the information in your customer account to prevent us from sending messages to the new owner of your old number.

When you create your account, we may offer to send you communications and special offers from our partners by email. We will ask for your express consent before we do this.

You have the option of unsubscribing from these communications at any time by clicking the “unsubscribe” link found in each of the emails you receive or, for SMS communications, by replying “STOP” by SMS. You can also change your settings on a dedicated page in your account (“My Information“).

To use our services, you must be at least 15 years old. Collection of your date of birth enables us to verify your age and customize our communications. Indeed, the message may be different depending on each Customer’s age group.

Finally, to enable La Colline to adapt its product and service offerings, we may use your Personal Data to create statistics.

5. For what purpose is Personal Data collected, and on what legal basis?

In accordance with current regulatory and legislative provisions, you have the right to access, rectify, and erase your data, as well as the right to object to and limit their processing, and the right to data portability.

As per the law, La Colline commits to providing a response within one (1) month from the receipt of the request. Additionally, you have the right to issue general (through a certified digital trust service) or specific (to the Data Controller) directives concerning the storage, erasure, and communication of your personal data after your death.

Requests regarding individual rights can be made by postal mail, sent as a registered letter with acknowledgment of receipt to: DPO – La Colline Cellular Research Laboratories SA, Chemin Grely 12, 1950 Sion, Switzerland.

For privacy and personal data protection reasons, the request can only be made by the person who owns the data. A copy of a signed identity document must be included with any request, specifying the address to which the response should be sent.

Within the limits allowed by applicable legislative provisions, if requests from an individual are manifestly unfounded or excessive, especially due to their repetitive nature, we may refuse to comply with the requests or require the payment of reasonable fees taking into account the administrative costs incurred to provide the requested information.

Lastly, please be aware that La Colline may be compelled, as part of legal or tax procedures, to disclose Personal Data in its possession to public authorities, and its liability cannot be sought in such cases. La Colline may also retain certain information as required by law or when the company has a legitimate reason to do so.

You have the right to lodge a complaint with the Data Protection Authority to contest our company’s practices regarding personal data protection and privacy. However, we encourage you to contact us using the above-mentioned contact details before filing any complaint with this authority. In Switzerland, the regulatory authority is: Federal Data Protection and Transparency Commissioner Feldeggweg 1 – CH-3003 Bern, Switzerland – www.edoeb.admin.ch

6. For how long will your data be kept?

La Colline has developed precise rules to determine the time for which Personal Data is kept. Thus, your Personal Data will be deleted three (3) years following your last use of any of our services. We will erase it from our systems and files or anonymize it so that it can no longer be used to identify you but can nevertheless be used to create statistics relevant to the services provided.

7. Who are the recipients and users of your Personal Data?

We may work closely with subcontractors who may have access to your Personal Data, namely to provide data storage services, send you communications, perform sorting and partitioning operations, dispatch products or perform logistics services. We require that all of our subcontractors comply with the personal data protection legislation and that they make satisfactory guarantees regarding the implementation of suitable technical and organizational measures.

Our sales partners do not have access to your Personal Data. La Colline is the only sender of electronic communications containing sales offers from its partners.

Your Personal Data may be shared with companies located outside the European Union that do not have an acceptable level of Personal Data protection as required by the European Union. This could be the case, for example, if we make use of subcontractors located outside the European Union for data storage or the provision of services. Prior to all transfers of data outside the European Union, in accordance with the regulations in force, La Colline implements all required procedures to obtain the necessary guarantees pertaining to the securing of these transfers. These measures may include the signing of standard contractual clauses (based on the template adopted by the European Commission) or the verification of the subcontractor’s adherence to the Privacy Shield (the American personal data protection laws).

8. How do we protect your data?

La Colline takes all reasonable precautions to ensure the security of your Personal Data against its loss, misuse, disclosure, modification or destruction.

In particular:

• As soon as we receive your data, we apply strict procedures and security measures to prevent all unauthorized access, as access to the databases is strictly reserved for persons authorized to consult them as part of their work,
• In addition, we require, by contractual means, that our subcontractors agree to respect the security and confidentiality of your Personal Data.

9. How can our Personal Data protection officer be contacted?

La Colline has appointed a Data Protection Officer responsible for assisting the Data Controller in compliance with the European Regulation. For any questions regarding Personal Data protection, you can also send a registered letter with acknowledgment of receipt to: DPO – La Colline Cellular Research Laboratories SA, Chemin Grely 12, 1950 Sion, Switzerland.

10. What protections are in place for social networking?

The La Colline website uses social media plugins, including those from Facebook, Twitter, Instagram, Linkedin, and Google+. If you interact with these plugins (such as activating the “Like” or “Share” buttons), information related to your browsing and operations on the La Colline sites may be transmitted to the company operating the respective social network. In some cases, data may be transmitted even without clicking on the social media buttons. It is also possible that certain data may be transferred outside Switzerland or the European Union by these social networks.

If you do not want a social network to link the information collected while browsing the La Colline website to your account, you should log out of the respective social network before visiting the La Colline site.

In any case, the use of these plugins or the data captured during browsing with an active social network is exclusively governed by the terms and conditions of the respective social networks. Therefore, we encourage you to consult the privacy policies of these social networks to precisely understand the information collected and how it is used.

11. What protections are in place for social networking?

At any time, La Colline reserves the right to modify, add, or delete elements of this Policy. La Colline will inform you in advance of these changes via email or through an information notice on its website. This is to ensure that you have a reasonable period to exercise your rights. By continuing to access the services after these changes take effect, you agree to be bound by the terms set forth in the new Data Protection Policy. However, we encourage you to regularly consult this Policy to become familiar with the terms of protecting your personal information.

12. Is this policy subject to change?

La Colline will never contact you (whether by email, SMS, or phone) to ask for your personal access code to its services. If you receive such a message, do not click on any links, do not call the indicated number, and disregard the information it contains, as it is likely an attempt at hacking or a phishing message.